Help without the guesswork
Frequently asked questions
Start here for common browser and gameplay questions. For an issue that is not answered below, contact Support with your browser, device and a screenshot if possible.
Playing and saves
Is Dookie Clicker free?
Yes. The official browser game is free to play.
Where is my save?
Progress is stored in the browser/app profile you used to play. Private browsing, clearing site data or switching profiles can make a different or empty save appear.
Does refreshing erase progress?
A normal refresh should not erase a saved game. Avoid clearing browser data while troubleshooting a missing save.
Performance and display
Why did the site open in Lite Mode?
Lite Mode is selected automatically for many touch, narrow or software-rendered browsers. It can also be chosen manually. It keeps the game usable while reducing the most expensive effects.
Can I use desktop presentation on a phone?
Yes, where the mode control is available, but Lite Mode is usually the more comfortable choice on a small screen. The game rules and progress do not change between modes.
Why is there no sound?
Browsers block automatic audio until you interact with a page. Tap/click once, then check your device and browser volume.
Mini games and support
The Mini Games button did not seem to do anything.
Press it again and wait for the page to move to the game area. If the section still fails to appear, refresh once and try again. Repeated presses should be safe.
How do I report a bug?
Email hello@dookieclicker.com with the device, browser/app version, what you expected, what happened and steps that reproduce it.
FAQ